Shipping
Handmade wood. Hands-on play.
Every order is cut, finished, and packed by hand in our family studio in Portland, Oregon. We take the same care with your package that we take with the toy inside it, so it arrives ready to be played with and loved.
How long it takes
Because each order is made to order on our laser, we ask for 3 to 5 business days to cut, finish, and pack your pieces before they ship. Personalized items sit at the longer end of that window, since we cut them just for the child you are shopping for. Once your order is on its way, delivery usually takes a few more business days depending on where you are. If you need something by a particular date, send us a message before you order and we will let you know what is possible.
Where we ship
We currently ship within the United States only. Shipping is $6.95 via USPS Ground Advantage, plus $2 for each additional item in your order so everything travels together in one package — and orders over $35 ship free. We would love to reach families beyond the U.S. down the road, and if international shipping is something you are hoping for, we always like hearing about it.
How we ship
Orders go out through USPS with tracking included, so you can follow your package from our studio to your door. We will send your tracking number as soon as your order ships. Please double-check that your shipping address is correct at checkout, since we are not able to reroute a package once it has left our hands.
If a package is lost or delayed
Once an order leaves our studio, delivery timing is in the carrier's hands, and we are not able to control delays that happen along the way. That said, we never want you left without your order. If your tracking stops updating, or your package is marked delivered but has not arrived, please reach out to us at lauren@bosefamilystudios.com and we will help you track it down and make it right.
If something arrives damaged
We pack every order carefully, but shipping can be rough on a parcel. If your toy arrives damaged, email us at lauren@bosefamilystudios.com within 30 days with a photo of the issue, and we will send a replacement or a full refund, including shipping. You will not need to send the damaged item back at your own expense.
Thank you for supporting our family studio. If you have a shipping question that is not covered here, we are always happy to help.
Lauren and Milton, Bose Family Studios
MADE IN PORTLAND, OREGON